If you’ve had damage to your home and personal belongings, here are some things to keep in mind:

SMALL FIRES

• Content and structure cleaning should be the first task to address
• Soot and fire extinguisher dust left on items can “etch” the items making them unrestorable (when touching items wear gloves to lessen etching)
• If you are living in the home, breathing in the soot floating in the air can be bad for your health
• We also will assist with any duct cleaning needed to clean the air system

LARGE FIRES

• Contents normally need to be addressed first after the home has been secured and released from fire investigators
• Contents will need to be packed out and removed from the home to address structural repairs and also ensure thorough cleaning
• The longer items are covered in soot and water, the lesser the chance for restoration
• Removing items creates a safer environment for crews 
• For non-restorable items, we will photo inventory every item in an easy-to-read report for you to share with your insurance company

PACKOUT

• We use state-of-the-art inventory software to picture and inventory all of your items
• Photos are matched to items and rooms as we inventory
• Detailed item information is recorded (brands, model numbers, and serial numbers)
• Inventory is taken onsite as we safely pack your belongings for transport to our facility
• All items are detail cleaned, deodorized, repacked and stored in our secure facility for safekeeping while your home is repaired

TOTAL LOSS INVENTORY

• We will also create a list of non-restorable items also known as non-salvageable or total-loss items
• This list will come in an Excel spreadsheet format as well as a PDF report with photos, serial numbers, and model numbers of each item
• Our attention to detail ensures everything is cataloged properly down to your favorite ink pen
• Reports are easy to navigate for you and your carrier to determine the value for your belongings