Content Recovery Specialists
of Cary, North Carolina

We deliver trusted restoration services for residential and commercial contents in Cary, North Carolina and surrounding areas, using industry-leading equipment, trained personnel, and efficient restoration techniques.

Content Recovery Specialists (CRS) Logo

Our team supports content recovery projects throughout Cary, North Carolina and surrounding areas by combining effective methods with industry-leading technology and service consistency.

About CRS

Your Trusted Packout Partner

Restoring Lives & Memories

Content restoration is the restoration of valuable personal property and goods that have been damaged in a flood, fire or other tragedies.

CRS of Cary

Meet Our General Manager

Your Belongings Are Our Top Priority

Content Recovery Specialists (CRS) restores items damaged by fire, flooding, or other incidents in Cary, North Carolina and surrounding areas, helping extend the usefulness and preserve the condition of valuable contents.

Sondra Nason
Sondra Nason

General Manager

Sondra started her career in the insurance loss industry in 1999. She is compassionate about helping people and businesses during their time of need and bringing back a part of their home that holds so many memories. 
 
Sondra has dedicated many years working closely with adjusters, homeowners, business owners and contractors directly relating with contents.  Her skills include contents restoration, pack out, total loss inventory, estimating, project management and operations.
 
Sondra truly believes that Compassion and knowledge are the key to helping those in their time of loss. She has over 24 years of industry training and currently has her IICRC Master Designations for Master Fire Smoke Restorer, Master Textile Cleaner and Journeyman Water Restorer. She is also IICRC certified in UFT, FSRT, AMRT, CPT, WRT, RRT, OCT, CCT, CRT, HST.
 
In her spare time Sondra likes to garden, cook and anything crafting related including restoring furniture. Sondra resides near Raleigh, NC and is a dedicated wife and mother to two adult sons.

The IICRC has provided the highest quality certifications to industry professionals around the world.

About Contents Restoration

What We Restore

Time is of the Essence

Contents are still at risk long after the initial damage. Soot can discolor surfaces, moisture may degrade sensitive components, and wood materials can quickly warp. Our restoration team is trained to handle a wide range of content types, including:

Restoration Solutions

We Have You Covered

Time to Get Your Life Back

Every item is managed with expert care and precision. Whether contents are essential for their function, financial value, or emotional meaning, restoration can be the key to minimizing further deterioration.

In Cary, North Carolina and surrounding areas, our comprehensive services include:

WHAT YOU SHOULD KNOW?

  • In smaller fires, content and structure cleaning should be the first task to address
  • Soot and fire extinguisher dust left on items can “etch” the items making them unrestorable (when touching items wear gloves to lessen etching)
  • If you are living in the home, breathing in the soot floating in the air can be bad for your health
  • We also will assist with any duct cleaning needed to clean the air system.

WHAT YOU SHOULD KNOW?

  • Contents normally need to be addressed first after the home has been secured and released from fire investigators
  • This allows for the restoration companies and adjusters to have a clear picture of the extent of structural damage
  • The longer items are covered in soot and water, the lesser the chance for restoration
  • Removing items creates a safer environment for crews
  • For non-restorable items, we will photo inventory every item in an easy-to-read report for you to share with your insurance company.

WHAT YOU SHOULD KNOW?

  • We use state-of-the-art inventory software to create a comprehensive digital inventory all of your items
  • All of your contents are categorized by type and room for organization
  • Detailed item information is recorded (brands, model numbers, and serial numbers)
  • Inventory is taken onsite as we safely pack your belongings for transport to our facility
  • All items are detail cleaned, deodorized, repacked and stored in our secure facility for safekeeping while your home is repaired.

 

WHAT YOU SHOULD KNOW?

  • We will also create a list of non-restorable items also known as non-salvageable or total-loss items
  • This list will come in an Excel spreadsheet format as well as a PDF report with photos, serial numbers, and model numbers of each item
  • Our attention to detail ensures everything is cataloged properly down to your favorite ink pen
  • Reports are easy to navigate for you and your carrier to determine the value for your belongings.

WHAT YOU SHOULD KNOW?

  • Water damage to contents can quickly grow microbial growth and mildew
  • Wood furniture can quickly warp beyond repair and irreplaceable documents can deteriorate
  • Non-salvageable items will be documented for your insurance company
  • Removing items will help facilitate a quicker, safer repair process for your structure

WHAT YOU SHOULD KNOW?

  • Microbial growth can be very hazardous to you and your families health
  • Often times microbial growth in structures is addressed but contents is overlooked in the remediation process
  • Packing out of unaffected contents lessens the risk for cross contamination
  • Packing out of affected contents assists for quick remediation as well as helps facilitate quicker repairs

The CRS Process

Stages of Content Restoration

Assessment

We assess the damage of impacted contents while determining which items can and cannot be salvaged.

Inventory

Our trained in-house staff uses advanced software to photograph and log each item during packing, building a complete and organized inventory for tracking and documentation.

Packout

Secure packing methods are used to safeguard contents during transport to our controlled restoration facility, helping prevent additional damage.

Cleaning / Restoration

We apply focused restoration techniques to clean, deodorize, and bring items back to a condition that closely resembles their state before the loss.

Secure Storage

Our facility is equipped with industry-standard technology and maintained as a clean, safe, and environmentally managed space for every stage of restoration.

Packback

After items have been restored, we return them to the original property and assist with unpacking to ensure a seamless transition back into the space.

WHAT CUSTOMERS SAY

When our customers come to us, many feel that their most precious belongings have been ruined forever, but we show them that is not the case!

Get In Touch!

Whether you need assistance with our products or services, or just want to learn more about what we offer, we are always here to serve you. Don’t hesitate to reach out to us and let us help you find the solutions you need.