Content Recovery Specialists
of Durham, North Carolina
We offer comprehensive content restoration services for both residential and commercial properties in Durham, North Carolina and surrounding areas, utilizing advanced tools, experienced staff, and effective restoration practices.
Our restoration experts serve the Durham, North Carolina area and surrounding regions with a full range of content recovery solutions, backed by efficient systems and reliable equipment.
About CRS
Your Trusted Packout Partner
Restoring Lives & Memories
Content restoration is the restoration of valuable personal property and goods that have been damaged in a flood, fire or other tragedies.
CRS of Durham
Meet Our General Manager
Your Belongings Are Our Top Priority
At Content Recovery Specialists (CRS), we specialize in restoring items damaged by fire, flooding, or other events in Durham, North Carolina and surrounding areas, helping maintain their quality and value.
Sondra Nason
General Manager
About Contents Restoration
What We Restore
Time is of the Essence
Contents can continue to degrade even after the initial damage occurs. Soot can leave stains, moisture may corrode metal and electronics, and wood materials are prone to warping. Below are just a few of the item types we regularly restore.
- Photos & Artwork
- Electronic Devices
- Hard & Soft Furniture
- Toys & Games
- Clothing & Uniforms
- Machining & Tools
- Kitchenware
- Jewelry
Restoration Solutions
We Have You Covered
Time to Get Your Life Back
We handle every item with care and precision. Whether the contents are valuable for functional use, financial worth, or emotional reasons, professional restoration is essential to prevent further deterioration.
In Durham, North Carolina and surrounding areas, our process includes:
WHAT YOU SHOULD KNOW?
- In smaller fires, content and structure cleaning should be the first task to address
- Soot and fire extinguisher dust left on items can “etch” the items making them unrestorable (when touching items wear gloves to lessen etching)
- If you are living in the home, breathing in the soot floating in the air can be bad for your health
- We also will assist with any duct cleaning needed to clean the air system.
WHAT YOU SHOULD KNOW?
- Contents normally need to be addressed first after the home has been secured and released from fire investigators
- This allows for the restoration companies and adjusters to have a clear picture of the extent of structural damage
- The longer items are covered in soot and water, the lesser the chance for restoration
- Removing items creates a safer environment for crews
- For non-restorable items, we will photo inventory every item in an easy-to-read report for you to share with your insurance company.
WHAT YOU SHOULD KNOW?
- We use state-of-the-art inventory software to create a comprehensive digital inventory all of your items
- All of your contents are categorized by type and room for organization
- Detailed item information is recorded (brands, model numbers, and serial numbers)
- Inventory is taken onsite as we safely pack your belongings for transport to our facility
- All items are detail cleaned, deodorized, repacked and stored in our secure facility for safekeeping while your home is repaired.
WHAT YOU SHOULD KNOW?
- We will also create a list of non-restorable items also known as non-salvageable or total-loss items
- This list will come in an Excel spreadsheet format as well as a PDF report with photos, serial numbers, and model numbers of each item
- Our attention to detail ensures everything is cataloged properly down to your favorite ink pen
- Reports are easy to navigate for you and your carrier to determine the value for your belongings.
WHAT YOU SHOULD KNOW?
- Water damage to contents can quickly grow microbial growth and mildew
- Wood furniture can quickly warp beyond repair and irreplaceable documents can deteriorate
- Non-salvageable items will be documented for your insurance company
- Removing items will help facilitate a quicker, safer repair process for your structure
WHAT YOU SHOULD KNOW?
- Microbial growth can be very hazardous to you and your families health
- Often times microbial growth in structures is addressed but contents is overlooked in the remediation process
- Packing out of unaffected contents lessens the risk for cross contamination
- Packing out of affected contents assists for quick remediation as well as helps facilitate quicker repairs
The CRS Process
Stages of Content Restoration
Assessment
We assess the damage of impacted contents while determining which items can and cannot be salvaged.
Inventory
Our in-house team documents each item through detailed photography and inventory tracking, using advanced software to ensure accurate records during the packing stage.
Packout
We follow thorough packing protocols to ensure items are well-protected and safely transported to our restoration facility.
Cleaning / Restoration
Customized restoration techniques are applied to clean, remove odors, and return items as closely as possible to their pre-damaged condition.
Secure Storage
Our dedicated facility is equipped with modern restoration tools and maintained as a clean, climate-controlled, and secure space throughout the entire process.
Packback
When the restoration is complete, we deliver the contents back to the property and assist with unpacking, ensuring a smooth transition back into the environment.
WHAT CUSTOMERS SAY
When our customers come to us, many feel that their most precious belongings have been ruined forever, but we show them that is not the case!
Get In Touch!
Whether you need assistance with our products or services, or just want to learn more about what we offer, we are always here to serve you. Don’t hesitate to reach out to us and let us help you find the solutions you need.