Louisville, Kentucky
& surrounding areas
Content Recovery Specialists
Let us restore your personal or commercial belongings with our high-end technology, impeccable service and trained professionals.
Our state of the art technology, impeccable service and trained professionals are here for all of your residential and commercial personal property restoration needs.
About CRS
Your Trusted Packout Partner
Restoring Lives & Memories
Content restoration is the restoration of valuable personal property and goods that have been damaged in a flood, fire or other tragedies.
CRS of Louisville
Meet the Owner
Your Belongings Are Our Top Priority
At Content Recovery Specialists (CRS), we pride ourselves in restoring your memories after experiencing a fire or flood so those memories can be enjoyed for years to come.
Charlie Caravello
Owner
After a successful 15-year career in medical sales, Charlie Caravello pursued his dream of business ownership and purchased a Window Genie franchise in 2014. As one of the system’s fastest growing franchises ever, Charlie utilized his business experience and leadership skills to achieve the highest gross profit margin of all locations in less than 4 years.
In the spring of 2018, Charlie decided to sell his business to one of his top employees in order to ensure a smooth transition and continuous growth of the team and the business. Upon selling, Charlie’s franchise was already producing the 3rd highest revenue of all franchises in the system. During his time in the system, Charlie won a variety of national performance awards including multiple Top Gun awards (top 10 performing franchise partners who achieve highest revenue and growth).
In 2020, Charlie purchased his second multi-unit franchise in securing the entire Louisville market for Monster Tree Service. He finished 2023 as a top producer, finishing 12th out of 93 locations in total revenue while also accumulating over 170 Google reviews with a 4.9 overall rating. Customer service is top of mind in each business and has been the key to the extraordinary growth he has achieved in each business.
Charlie decided to add CRS to his business portfolio in mid-2023 and is very grateful for the opportunity to help homeowners through difficult times. He is already using his customer focused approach to quickly grow his business in the content restoration space. Keeping the best interest of the homeowner as the key focus has become priority number and allowed CRS of Louisville to quickly become a top choice for both homeowners and restoration contractors in the area.
The IICRC has provided the highest quality certifications to industry professionals around the world.
About Contents Restoration
What We Restore
Time is of the Essence
Your personal belongings are at risk beyond just the initial damage. Ash and soot can quickly discolor and tarnish personal property. Water and moisture damage can erode electronics. Wood can quickly warp. Here are just some of the types of personal property that we can restore.
- Photos & Artwork
- Electronic Devices
- Hard & Soft Furniture
- Toys & Games
- Clothing & Uniforms
- Machining & Tools
- Kitchenware
- Jewelry
Restoration Solutions
We Have You Covered
Time to Get Your Life Back
We treat your personal belongings the way you should expect us to – as if they were our own. Losing items that have very special meaning to you can be especially painful. We use the most cutting-edge technology to keep that from happening.
If you’ve had damage to your home and personal belongings, here are some things to keep in mind:
WHAT YOU SHOULD KNOW?
- In smaller fires, content and structure cleaning should be the first task to address
- Soot and fire extinguisher dust left on items can “etch” the items making them unrestorable (when touching items wear gloves to lessen etching)
- If you are living in the home, breathing in the soot floating in the air can be bad for your health
- We also will assist with any duct cleaning needed to clean the air system.
WHAT YOU SHOULD KNOW?
- Contents normally need to be addressed first after the home has been secured and released from fire investigators
- This allows for the restoration companies and adjusters to have a clear picture of the extent of structural damage
- The longer items are covered in soot and water, the lesser the chance for restoration
- Removing items creates a safer environment for crews
- For non-restorable items, we will photo inventory every item in an easy-to-read report for you to share with your insurance company.
WHAT YOU SHOULD KNOW?
- We use state-of-the-art inventory software to create a comprehensive digital inventory all of your items
- All of your contents are categorized by type and room for organization
- Detailed item information is recorded (brands, model numbers, and serial numbers)
- Inventory is taken onsite as we safely pack your belongings for transport to our facility
- All items are detail cleaned, deodorized, repacked and stored in our secure facility for safekeeping while your home is repaired.
WHAT YOU SHOULD KNOW?
- We will also create a list of non-restorable items also known as non-salvageable or total-loss items
- This list will come in an Excel spreadsheet format as well as a PDF report with photos, serial numbers, and model numbers of each item
- Our attention to detail ensures everything is cataloged properly down to your favorite ink pen
- Reports are easy to navigate for you and your carrier to determine the value for your belongings.
WHAT YOU SHOULD KNOW?
- Water damage to contents can quickly grow microbial growth and mildew
- Wood furniture can quickly warp beyond repair and irreplaceable documents can deteriorate
- Non-salvageable items will be documented for your insurance company
- Removing items will help facilitate a quicker, safer repair process for your structure
WHAT YOU SHOULD KNOW?
- Microbial growth can be very hazardous to you and your families health
- Often times microbial growth in structures is addressed but contents is overlooked in the remediation process
- Packing out of unaffected contents lessens the risk for cross contamination
- Packing out of affected contents assists for quick remediation as well as helps facilitate quicker repairs
The CRS Process
Stages of Content Restoration
Assessment
We assess the damage to all your impacted contents while determining which items can and cannot be salvaged.
Inventory
Our specialized in-house staff utilize cutting-edge software to photograph & document all items in your home while they are being packed to ensure a thorough and accurate inventory of all of your belongings.
Packout
Our packing methods ensure the safe & thorough packing of all contents from your property for safe transport back to our facility.
Cleaning / Restoration
We employ our specialized/proprietary cleaning methods to detail clean, deodorize and restore your contents to their pre-damaged condition.
Secure Storage
Our content restoration facility boasts state-of-the-art technology and provides a safe, clean, & controlled environment for the entire restoration process.
Packback
Our team will bring your belongings back to your property & even assist with unpacking, allowing a seamless return to your home.
WHAT CUSTOMERS SAY
When our customers come to us, many feel that their most precious belongings have been ruined forever, but we show them that is not the case!
Get In Touch!
Whether you need assistance with our products or services, or just want to learn more about what we offer, we are always here to serve you. Don’t hesitate to reach out to us and let us help you find the solutions you need.