Content Recovery Specialists
of Oakbrook, Illinois

We deliver comprehensive restoration services for residential and commercial contents in Oakbrook, Illinois and surrounding areas, using dependable equipment, skilled staff, and proven techniques.

Content Recovery Specialists (CRS) Logo
Our experienced team manages content packout and restoration projects throughout Oakbrook, Illinois and surrounding areas by combining technical precision with reliable service standards.

About CRS

Your Trusted Packout Partner

Restoring Lives & Memories

Content restoration is the restoration of valuable personal property and goods that have been damaged in a flood, fire or other tragedies.

CRS of Oakbrook

Meet Our General Manager

Your Belongings Are Our Top Priority

Content Recovery Specialists (CRS) handles the restoration of items damaged by fire, water, or other events in Oakbrook, Illinois and surrounding areas, helping preserve their value and usability for the future.

Content Recovery Specialists (CRS) manager of Oakbrook, Illinois
Johnny Lenzen

General Manager

With an extensive history of 5-star customer service and experience in disaster response, Johnny is proud to represent CRS as the general manager of our Chicagoland locations. Day after day, Johnny is driven to building trust in his community and providing excellent service with each and every customer.
 
From ten hour days scuba diving as a hydraulic dredgeman to being ten feet underground while replacing a sewer, Johnny has always found a common theme in his work; restoring things to their former glory. CRS has proven to be a natural landing zone where Johnny can wake up and be excited  to see the smile on a customer’s face as they receive their belongings back in a condition they never thought possible.
 
After personally experiencing a devastating water loss in his own home, Johnny was both impressed and inspired after calling a local restoration company. Not only did they arrive within an hour of the phone call, they also displayed a remarkable level of understanding and compassion, assuring him that he was in good hands. From this point forward, Johnny was determined to bring this level of excellence into his own work, eager to provide peace and clarity to victims of fire or water loss in a time of uncertainty.
 
Johnny has made it his mission to deliver service of the highest quality from the very first step in the door until the last item is placed back in the home. We greatly appreciate all consideration for CRS as your trusted packout partner and we look forward to earning your business.
About Contents Restoration

What We Restore

Time is of the Essence

After a damaging event, contents often remain at risk. Soot can permanently discolor surfaces, moisture may degrade electronics, and wooden materials can warp or split. Below are a few of the many item types our team is trained to restore.

Restoration Solutions

We Have You Covered

Time to Get Your Life Back

We approach every item with professional care. When contents are of financial, emotional, or functional importance, restoration efforts can help reduce long-term loss.

In Oakbrook, Illinois and surrounding areas, our services include:

WHAT YOU SHOULD KNOW?

  • In smaller fires, content and structure cleaning should be the first task to address
  • Soot and fire extinguisher dust left on items can “etch” the items making them unrestorable (when touching items wear gloves to lessen etching)
  • If you are living in the home, breathing in the soot floating in the air can be bad for your health
  • We also will assist with any duct cleaning needed to clean the air system.

WHAT YOU SHOULD KNOW?

  • Contents normally need to be addressed first after the home has been secured and released from fire investigators
  • This allows for the restoration companies and adjusters to have a clear picture of the extent of structural damage
  • The longer items are covered in soot and water, the lesser the chance for restoration
  • Removing items creates a safer environment for crews
  • For non-restorable items, we will photo inventory every item in an easy-to-read report for you to share with your insurance company.

WHAT YOU SHOULD KNOW?

  • We use state-of-the-art inventory software to create a comprehensive digital inventory all of your items
  • All of your contents are categorized by type and room for organization
  • Detailed item information is recorded (brands, model numbers, and serial numbers)
  • Inventory is taken onsite as we safely pack your belongings for transport to our facility
  • All items are detail cleaned, deodorized, repacked and stored in our secure facility for safekeeping while your home is repaired.

 

WHAT YOU SHOULD KNOW?

  • We will also create a list of non-restorable items also known as non-salvageable or total-loss items
  • This list will come in an Excel spreadsheet format as well as a PDF report with photos, serial numbers, and model numbers of each item
  • Our attention to detail ensures everything is cataloged properly down to your favorite ink pen
  • Reports are easy to navigate for you and your carrier to determine the value for your belongings.

WHAT YOU SHOULD KNOW?

  • Water damage to contents can quickly grow microbial growth and mildew
  • Wood furniture can quickly warp beyond repair and irreplaceable documents can deteriorate
  • Non-salvageable items will be documented for your insurance company
  • Removing items will help facilitate a quicker, safer repair process for your structure

WHAT YOU SHOULD KNOW?

  • Microbial growth can be very hazardous to you and your families health
  • Often times microbial growth in structures is addressed but contents is overlooked in the remediation process
  • Packing out of unaffected contents lessens the risk for cross contamination
  • Packing out of affected contents assists for quick remediation as well as helps facilitate quicker repairs

The CRS Process

Stages of Content Restoration

Assessment

We assess the damage to all your impacted contents while determining which items can and cannot be salvaged.

Inventory

Specialized in-house staff use digital inventory management software to photograph and catalog each item during the packing process, creating an organized and detailed item list.

Packout

Secure packing practices are used to protect all contents and ensure safe transportation to our dedicated restoration facility.

Cleaning / Restoration

Tailored cleaning solutions and restoration methods are used to deodorize, sanitize, and recover items to a condition as close as possible to their pre-damage state.

Secure Storage

Our facility features advanced restoration technology and maintains a clean, stable, and secure environment for the duration of the recovery process.

Packback

Once restoration is complete, contents are carefully delivered back to the property, with support provided during unpacking to ensure a smooth and stress-free transition.

WHAT CUSTOMERS SAY

When our customers come to us, many feel that their most precious belongings have been ruined forever, but we show them that is not the case!

Get In Touch!

Whether you need assistance with our products or services, or just want to learn more about what we offer, we are always here to serve you. Don’t hesitate to reach out to us and let us help you find the solutions you need.