Content Recovery Specialists
of Wilkesboro, North Carolina

We offer dependable content restoration services for both residential and commercial properties in Wilkesboro, North Carolina and surrounding areas, using advanced equipment, trained specialists, and efficient techniques.

Content Recovery Specialists (CRS) Logo
Our team provides full-service content recovery throughout Wilkesboro, North Carolina and surrounding areas with a commitment to quality, speed, and attention to detail.

About CRS

Your Trusted Packout Partner

Restoring Lives & Memories

Content restoration is the restoration of valuable personal property and goods that have been damaged in a flood, fire or other tragedies.

CRS of Wilkesboro

Meet Our General Manager

Your Belongings Are Our Top Priority

At Content Recovery Specialists (CRS), we restore contents affected by fire, flood, or other damaging events in Wilkesboro, North Carolina and surrounding areas, helping extend the lifespan and usability of these items.

Elena Palmietto Headshot
Elena Palmietto

General Manager

Meet Elena Palmietto, General Manager at Content Recovery Specialists (CRS) of Wilkesboro. Elena leads the team at Content Recovery Specialists (CRS) of Wilkesboro with a unique blend of customer service expertise and a licensed insurance agent background.
 
With over 8 years of experience in customer service and a strong foundation in business administration, she drives the team’s success through a combination of empathy, integrity and passion.
 
Elena’s dedication to delivering high-quality service is motivated by her deep commitment to building a better future for both her clients and her team. Outside of work, Elena enjoys spending time with her family, exploring new destinations, painting, and advocating for special needs causes. With a focus on challenges and growth, Elena ensures that the team continues to excel and that every client experience reflects her dedication to their satisfaction.
About Contents Restoration

What We Restore

Time is of the Essence

Contents can deteriorate well beyond the initial impact. Soot may stain surfaces, moisture can damage electronics, and wooden materials often warp. Our team is prepared to restore a wide range of item types affected by such issues.

Restoration Solutions

We Have You Covered

Time to Get Your Life Back

We approach every restoration project with professionalism and care. Whether contents have practical use, monetary value, or personal significance, fast and skilled restoration can prevent long-term damage.

In Wilkesboro, North Carolina and surrounding areas, our services include:

WHAT YOU SHOULD KNOW?

  • In smaller fires, content and structure cleaning should be the first task to address
  • Soot and fire extinguisher dust left on items can “etch” the items making them unrestorable (when touching items wear gloves to lessen etching)
  • If you are living in the home, breathing in the soot floating in the air can be bad for your health
  • We also will assist with any duct cleaning needed to clean the air system.

WHAT YOU SHOULD KNOW?

  • Contents normally need to be addressed first after the home has been secured and released from fire investigators
  • This allows for the restoration companies and adjusters to have a clear picture of the extent of structural damage
  • The longer items are covered in soot and water, the lesser the chance for restoration
  • Removing items creates a safer environment for crews
  • For non-restorable items, we will photo inventory every item in an easy-to-read report for you to share with your insurance company.

WHAT YOU SHOULD KNOW?

  • We use state-of-the-art inventory software to create a comprehensive digital inventory all of your items
  • All of your contents are categorized by type and room for organization
  • Detailed item information is recorded (brands, model numbers, and serial numbers)
  • Inventory is taken onsite as we safely pack your belongings for transport to our facility
  • All items are detail cleaned, deodorized, repacked and stored in our secure facility for safekeeping while your home is repaired.

 

WHAT YOU SHOULD KNOW?

  • We will also create a list of non-restorable items also known as non-salvageable or total-loss items
  • This list will come in an Excel spreadsheet format as well as a PDF report with photos, serial numbers, and model numbers of each item
  • Our attention to detail ensures everything is cataloged properly down to your favorite ink pen
  • Reports are easy to navigate for you and your carrier to determine the value for your belongings.

WHAT YOU SHOULD KNOW?

  • Water damage to contents can quickly grow microbial growth and mildew
  • Wood furniture can quickly warp beyond repair and irreplaceable documents can deteriorate
  • Non-salvageable items will be documented for your insurance company
  • Removing items will help facilitate a quicker, safer repair process for your structure

WHAT YOU SHOULD KNOW?

  • Microbial growth can be very hazardous to you and your families health
  • Often times microbial growth in structures is addressed but contents is overlooked in the remediation process
  • Packing out of unaffected contents lessens the risk for cross contamination
  • Packing out of affected contents assists for quick remediation as well as helps facilitate quicker repairs

The CRS Process

Stages of Content Restoration

Assessment

We assess the damage of impacted contents while determining which items can and cannot be salvaged.

Inventory

Using advanced inventory software, our internal team photographs and logs each item during packing, ensuring a structured and precise record of all contents.

Packout

Our packing procedures are designed to protect items and guarantee secure delivery to our restoration facility, minimizing any chance of further damage.

Cleaning / Restoration

We employ custom cleaning and odor removal techniques for different types of materials, aiming to return items as close as possible to their pre-damage condition.

Secure Storage

Our restoration facility is fully equipped with cutting-edge tools and maintained in a clean, secure, and climate-controlled setting to ensure optimal restoration outcomes.

Packback

After all items are restored, we return them to the original location and assist with unpacking to make the transition back into the property smooth and organized.

WHAT CUSTOMERS SAY

When our customers come to us, many feel that their most precious belongings have been ruined forever, but we show them that is not the case!

Get In Touch!

Whether you need assistance with our products or services, or just want to learn more about what we offer, we are always here to serve you. Don’t hesitate to reach out to us and let us help you find the solutions you need.